The Curated Experience (PDF)
“The Curated Experience: Engineering Customers Service to Build Loyalty” is the perfect introduction to creating a path to a better Customer Experience. Clearly illustrating the follies and flaws that conventional thinking bring to the table, Amas illustrates with clear examples precisely how the customer center can be transformed from a cost center, to a source of recurring and new revenues and dramatic business growth. Delighting your customers is a solid business strategy, and it delivers solid and measurable results. In his book, Amas Tenumah sets you on the right path towards customer-driven growth with insights, guidance and specific best practices to get you started on your journey.