AI will democratize Jobs in Service
While the whole world is focusing on job losses for frontline workers and truck drivers, we missed the place we should worried about jobs – Managers. AI will impact middle management jobs in dramatic ways at a faster pace and much sooner than we will see contact center job losses. http://traffic.libsyn.com/amastenumah/AI_and_managers_Done.mp3 Subscribe to …
Humanity in Service Technology
Every single time I have been to an Oklahoma Sooner bowl game we have lost. Five straight bowl losses with me in the audience. As you can imagine people started begging and raising money so I never go to another OU bowl game. I thought clearly we had a crappy coach, but the whole world …